Confluence Training

Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process

Understand the role of power and influence in engagement practice

Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases

Contribute to and/or apply strategies to de-escalate challenging situations

Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust

Learn approaches to work in challenging situations applying behaviours that build trust and credibility

Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process