The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus  of this Level 1 course will be on developing the skills of participants to identify  and mitigate situations of tension and conflict within their P2/engagement work.

Course objectives

By the end of this course participants will be able to:

  • Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process

  • Understand the role of power and influence in engagement practice

  • Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases

  • Contribute to and/or apply strategies to de-escalate challenging situations

  • Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust

  • Learn approaches to work in challenging situations applying behaviours that build trust and credibility

  • Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process