The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to deescalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarised and emotional challenges.
By the end of this course, participants will be able to:
Assess the state of conflict and emotion in the P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply the concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and duelling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to model integrity and behaviours that deescalate conflict
Apply the strategies and tools to your own project or situation
